JOE ALLEN SERVICE CHARGE POLICY
100% of the service charge is put towards our payroll
Service charge is not used to pay minimum wage, it is added to each member of staffs wage to ensure they earn a good fair guaranteed salary that is recognized by Banks and Building societies for loans and mortgages, and to ensure all our staff can meet their financial commitments.
The service charge is added to our payroll. There is never excess money and the company never takes money in any form from the service charge.
We believe that service begins with the reservation process or with the greeting at the door and then continues with every member of staff playing their part in ensuring that our customers receive excellent service which is why we share the service charge front and back of house.
All table tips left on top of service go to the waiters
We offered a Tronc system to all staff but it was refused as staff were concerned that they would not have a consistent salary and might not be able to meet financial commitments.
We are committed to supporting our staff and making our restaurants fantastic places to work. Many of our staff have been with us for over 15 years